DELIVERY & CANCELLATION POLICY

Effective Date: 01-07-2026

1. Introduction

This Delivery & Cancellation Policy (“Policy”) governs the delivery of services, digital products, printed drawings, engineering documents, architectural plans, consultancy services, and the cancellation of orders placed through MANNAILLUONLINE.IN, owned and operated by V R CONSTRUCTIONS (“Company”, “we”, “our”, or “us”).

By placing an order through our Website or by any other approved mode, the Customer agrees to be bound by this Policy.

2. Nature of Services

The Company provides customised professional engineering and architectural services including but not limited to:

• House Construction Plans
• Residential Building Plans
• Commercial Building Plans
• Duplex Plans
• Villa Designs
• Structural Drawings
• Architectural Drawings
• Floor Plans
• Elevation Designs
• CAD Drawings
• 2D Drawings
• 3D Designs
• Interior Layouts
• Room Decoration Layouts
• Kitchen Layouts
• Electrical Layouts
• Plumbing Layouts
• Furniture Layouts
• Renovation Plans
• Site Planning
• Construction Consultancy
• Engineering Consultancy
• Online Consultancy
• Offline Consultancy
• Any other customised engineering or architectural services.

Since every project is prepared specifically according to the Customer’s individual requirements, each assignment is unique and customised.

3. Order Confirmation

An order shall be treated as confirmed only when:

• The Customer provides all required project information.
• The Company accepts the order.
• The applicable payment is successfully received.

The Company reserves the right to refuse or reject any order without assigning any reason.

4. Information Required from the Customer

To ensure timely completion of the project, the Customer shall provide accurate and complete information, including where applicable:

• Plot dimensions
• Survey number
• Site address
• Building requirements
• Floor details
• Measurements
• Existing plans
• Photographs of the site
• Utility requirements
• Any other relevant information

The Company shall not be responsible for delays or inaccuracies resulting from incomplete or incorrect information supplied by the Customer.

5. Delivery Methods

Depending upon the nature of the project, deliverables may be supplied through one or more of the following methods:

Digital Delivery

• Email
• WhatsApp
• Secure download link
• Cloud storage link
• PDF format
• CAD files
• Image files
• Other approved electronic methods

Physical Delivery

Where specifically requested or agreed:

• Courier Service
• Registered Post
• Speed Post
• Hand Delivery
• Printed Copies

Courier charges, printing charges, packaging charges, and handling charges may be payable separately unless otherwise agreed.

6. Delivery Time

Estimated delivery time depends upon several factors, including:

• Type of project
• Complexity of design
• Number of revisions
• Availability of project information
• Customer response time
• Workload
• Technical requirements

Any estimated delivery period communicated by the Company is only an estimate and shall not constitute a guaranteed delivery commitment.

7. Delay in Delivery

Delivery may be delayed due to circumstances including but not limited to:

• Incomplete project details.
• Incorrect measurements.
• Late customer responses.
• Additional revision requests.
• Internet failures.
• Power interruptions.
• Software issues.
• Government restrictions.
• Natural calamities.
• Labour disruptions.
• Courier delays.
• Force Majeure events.

The Company shall not be liable for any direct or indirect loss arising from such delays.

8. Customer Review and Approval

Upon delivery of the draft drawings or designs, the Customer is responsible for carefully reviewing all plans, measurements, layouts, specifications, and design elements.

If any discrepancy is noticed, the Customer shall promptly notify the Company before granting final approval.

Failure to raise objections within a reasonable time shall be deemed acceptance of the delivered work.

9. Revision Policy

The Company may permit reasonable revisions at its sole discretion.

However, revisions shall be limited to the scope agreed at the time of placing the order.

The following shall be treated as additional work and may attract separate charges:

• Change of plot dimensions.
• Change of project concept.
• Increase in built-up area.
• Addition of extra floors.
• Structural redesign.
• Major layout modifications.
• Changes after final approval.
• New engineering requirements.

The Company reserves the right to determine whether a requested modification constitutes a minor revision or a fresh assignment.

10. Cancellation Policy

As every service provided by the Company is a customised professional engineering and architectural service prepared exclusively for the Customer, cancellation is subject to the following conditions:

Before Commencement of Work

The Company may, at its sole discretion, consider a request for cancellation if work has not commenced. Administrative charges or processing fees may be deducted where applicable.

After Commencement of Work

Once work has commenced, no cancellation request shall be accepted.

Professional time, technical expertise, planning resources, and project allocation begin immediately upon confirmation of the order.

Accordingly, the Company reserves the right to reject any cancellation request after commencement of work.

11. Strict No Refund Policy

Every drawing, design, engineering plan, consultancy report, architectural layout, and related service is prepared specifically according to the Customer’s individual requirements.

Therefore:

• All payments made are final.
• No refund shall be granted after confirmation of the order.
• No refund shall be granted after commencement of work.
• No refund shall be granted after preparation of drawings.
• No refund shall be granted after delivery of any digital file.
• No refund shall be granted after dispatch of printed copies.
• No refund shall be granted if the Customer changes his/her mind.
• No refund shall be granted because the Customer postpones or abandons the project.
• No refund shall be granted due to financial difficulties.
• No refund shall be granted because statutory approvals are delayed or refused by any authority.
• No refund shall be granted due to dissatisfaction arising from changes requested after approval of the design.

Customers are strongly advised to carefully review all project requirements, measurements, specifications, and pricing before placing an order and making payment.

12. Refusal to Accept Delivery

If the Customer refuses to accept delivery after completion of the project, such refusal shall not affect the Company’s entitlement to the agreed professional fees.

The order shall be treated as completed, and no refund or compensation shall be payable.

13. Failed Delivery

Where delivery cannot be completed due to reasons attributable to the Customer, including:

• Incorrect email address.
• Incorrect phone number.
• Incorrect postal address.
• Customer not available.
• Refusal to receive courier.

The Company shall not be responsible for any delay or additional expenses.

Any re-delivery charges shall be borne by the Customer.

14. Intellectual Property

All drawings, CAD files, layouts, reports, plans, elevations, structural drawings, interior layouts, and related documents remain the exclusive intellectual property of the Company until full payment has been received.

The Customer shall not copy, modify, distribute, reproduce, publish, sell, or commercially exploit any deliverable without prior written permission from the Company.

15. Limitation of Liability

The Company shall not be liable for:

• Construction losses.
• Delay in obtaining approvals.
• Site execution errors by contractors.
• Incorrect information supplied by the Customer.
• Third-party negligence.
• Consequential or indirect damages.
• Loss of business or profits.
• Delay caused by courier or internet service providers.

To the maximum extent permitted by law, the Company’s total liability shall not exceed the professional fees actually received from the Customer for the relevant project.

16. Force Majeure

The Company shall not be liable for any delay or failure in delivery arising from events beyond its reasonable control, including:

• Flood
• Fire
• Earthquake
• Pandemic
• War
• Government restrictions
• Civil disturbances
• Strikes
• Power failures
• Internet outages
• Cyber-attacks
• Any other force majeure event.

17. Modification of Policy

The Company reserves the right to modify, amend, or replace this Policy at any time.

The revised Policy shall become effective immediately upon publication on the Website.

18. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of India.

19. Exclusive Jurisdiction

Any dispute, controversy, claim, or legal proceeding arising out of or relating to this Delivery & Cancellation Policy, the Website, or the services provided shall be subject to the exclusive jurisdiction of the competent Courts at Mancherial, Telangana, and no other Court shall have jurisdiction.

20. Contact Information

For any questions relating to delivery, cancellations, or this Policy, please contact:

[Name of Engineer / Firm]

Address:H NO 3 – 407/8-1, HITECH CITY COLONY, MANCHERIAL – 504208

Phone: +919441166998

Email: bolishetti@gmail.com

Website:www.manailluonline.in

Declaration

By placing an order through this Website, the Customer confirms that they have read, understood, and agreed to this Delivery & Cancellation Policy. The Customer further acknowledges that all services are customised professional services and that they accept the Company’s Strict No Refund Policy and the delivery terms set out herein.